Cancellation and Refund Policy

At attitude.works [a brand of 3Dimens], we strive to ensure that every customer is satisfied with their purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund

1.1 We accept returns and offer refunds under the following circumstances:

  • The item received is defective or damaged.
  • The wrong item was shipped.
  • The item does not match the description on our website.
  • You are not satisfied with the quality of the product.

1.2 To be eligible for a refund, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

2. Refund Process

2.1 To initiate a refund, please contact our customer service team at contact@attitude.works within 3 days of receiving your order. Please provide your order number and details of the issue.

2.2 Upon receiving the returned item, we will inspect it and notify you of the status of your refund. If the refund is approved, we will initiate a refund to your original method of payment within 1 business day.

3. Exchange Policy

3.1 We currently do not offer exchanges. If you would like to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

4. Non-Refundable Items

4.1 Certain items are not eligible for refunds, including:

  • Items purchased during promotional sales or clearance events.
  • Customized or personalized items.
  • Gift cards.

5. Cancellation Policy

5.1 Orders can be cancelled within 24 hours of placing the order, provided that the order has not been shipped. Once the order has been shipped, it is no longer eligible for cancellation.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at contact@attitude.works. Our customer service team is here to assist you and ensure that you have a positive shopping experience with us.

7. Changes to this Refund Policy

7.1 We reserve the right to update or change our refund policy at any time. Any changes to the refund policy will be posted on this page.

Thank you for shopping at Attitude We appreciate your business!

Attitude

attitude.works

Scroll to Top